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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gerri Sherman

Gerri Sherman

July 25, 2025

5  out of  5
rating by Gerri Sherman
"Very good customer service. Scott and Sandra got me all the information I needed to sign up with their agency for car and house insurance. I hope to continue to have a good working relationship with them and to be a long time customer. Sandra also contacted me about the possibility of mortgage insurance but I didn't feel I needed it at this time. However I do appreciate her thinking of my needs."
We responded:
"Thanks Gerri!! Welcome to our agency! 😊"
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Melissa Duncan

July 25, 2025

5  out of  5
rating by Melissa Duncan
"Sandra was fantastic! She was efficient, professional, answered all my questions and made getting a quote and policy smooth and effortless."
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Lorece White

July 25, 2025

5  out of  5
rating by Lorece White
"Been with this State Farm office for over 10 years or so!"
We responded:
"Lorece, thank you for your loyalty and for being with our office for over a decade! We're grateful for your continued trust and support. If you ever have any questions or need assistance, we're here to help."
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Brittany Lowry

July 23, 2025

5  out of  5
rating by Brittany Lowry
"Taylor was very helpful and knowledgeable which made the process quick and easy."
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Nicole S

July 23, 2025

5  out of  5
rating by Nicole S
"Everyone is kind & helpful, and I've had fabulous experiences with them!"
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KDP Pedroza

July 22, 2025

5  out of  5
rating by KDP Pedroza
"Talked to Sandra from Statefarm about my life insurance policy everything went smoothly. Thank you"
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Valentina Maciuca

July 22, 2025

5  out of  5
rating by Valentina Maciuca
"The entire team at State Farm in Orland Park consistently delivers exceptional service and professionalism. From the initial point of contact to follow-up support, every interaction has been marked by clear communication, efficiency, and a genuine commitment to client satisfaction. The staff is knowledgeable, responsive, and always willing to take the time to explain policies thoroughly and offer tailored solutions. Their coordinated team approach ensures a seamless experience, and their reliability provides peace of mind—qualities that are invaluable when it comes to insurance matters. I highly recommend this office to anyone seeking trusted and dependable insurance support."
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Malgorzata Jablonska

July 20, 2025

5  out of  5
rating by Malgorzata Jablonska
"Quick and painless"
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JAMES OGARA

July 19, 2025

5  out of  5
rating by JAMES OGARA
"Very happy about the review of are insurance policy . Scott was very knowledgeable and willing to make sure we had all the right coverage of all are insurance needs . Great company and service"
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Robin

July 18, 2025

5  out of  5
rating by Robin
"Very helpful"
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Kennari Hill

July 16, 2025

5  out of  5
rating by Kennari Hill
"Sandra is awesome!!! So glad that we found this office and very appreciative for all that they have done for our family."
We responded:
"We're thrilled to hear you've had such a positive experience with Sandra! Our aim is to give all our customers a service of the highest standard. Thank you for your kind words, Kennari! "
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Susie Insley

July 16, 2025

5  out of  5
rating by Susie Insley
"Scott is great. He is always willing to meet to discuss my policies and help me meet our needs."
We responded:
"Thanks for your 5-star review, Susie! We appreciate it. We hope to continue providing an exceptional service for you."
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Todd Schlechte

July 16, 2025

5  out of  5
rating by Todd Schlechte
"State Farm had the cheapest insurance price on my house, car and motorcycle! My agent Sandra is very knowledgeable and very nice ! I would recommend them to everyone!"
We responded:
"Thank you, Todd, for your 5-star rating! We appreciate your feedback and are glad to hear that you had a positive experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Scott Neil State Farm Agency! "
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A&A Custom Creations

July 15, 2025

5  out of  5
rating by A&A Custom Creations
"I was with a different agency. My agent retired and someone new took over his clients. When I asked for a quote for a new home I was buying, the amout was 5 times higher than what I was currently paying and the new house wasn't much larger than the one I already had. I shopped around and found Scott's agency. I asked very specific questions regarding my coverage and provided very specific information regarding the new house and Scott's quote was MUCH lower than my previous company. I saved so much money switching to his agency for my home and auto and I am very happy."
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Aditya Kishore

July 15, 2025

5  out of  5
rating by Aditya Kishore
"Very polite and quick service."
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Andrew Silva

July 15, 2025

5  out of  5
rating by Andrew Silva
"Good insurance. Nice people. No problems. Definitely recommend."
We responded:
"Andrew, thank you for your review. I’m glad my staff was able to take care of your insurance needs! Welcome aboard."
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cindy ostling

July 11, 2025

5  out of  5
rating by cindy ostling
"Nico was very knowledgeable and thorough. He was most pleasant and didn't 'push'. As I see it he is an asset for your company."
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Mary Swan

July 11, 2025

5  out of  5
rating by Mary Swan
"Nico was very considerate of my budget and got me an affordable rate. He explained everything to me with ease."
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Curtis Pearce

July 10, 2025

5  out of  5
rating by Curtis Pearce
"Great customer service"
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Pravin Tiwari

July 9, 2025

5  out of  5
rating by Pravin Tiwari
"Nicole, has been great in providing service. He even follow up up with actions pending as we planned. Greatly appreciate his service."
We responded:
"Hi Pravin! Thank you for the review. I’m glad Nico took great care of you!"
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Nicole Busch

July 9, 2025

5  out of  5
rating by Nicole Busch
"I had a very positive experience speaking with Jospeh; he was very kind, thorough, and explained the terms of my policies clearly and patiently. I felt taken care of, supported, and had my questions answered."
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Lori Rich

July 7, 2025

5  out of  5
rating by Lori Rich
"Called about bump to another car. No real damage. Jillian gave good advice. Also saved $ by getting less ins on a undrivable vehicle. And a quote for life insurance! Very friendly n knowledgeable. Thanks Jillian!🙂"
We responded:
"Lori, thank you for sharing your wonderful experience that you had with Jillian. I’m glad she took great care of you. Please let us know if you need anything else! -Scott"
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Alicia Escalante

July 7, 2025

5  out of  5
rating by Alicia Escalante
"Joseph did a good job helping me with my policies. Great customer service!"
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Allyson Lesinski

July 3, 2025

5  out of  5
rating by Allyson Lesinski
"Joe was very helpful prompt and polite!"
We responded:
"Allyson, pricing has absolutely nothing to do our agency. I’d kindly ask you to take a look at the Illinois department of insurance rate increase filings for State Farm compared to the vast majority of our competitors. Our rates over the last couple of years have been absolutely incredible compared to many others. In fact, we just announced a rate decrease for auto insurance. I’d highly recommend shopping around and I think you will be surprised at how competitive your pricing is. I completely understand that how frustrating pricing increases are but our country has been experiencing a high inflationary environment since 2020. It has recently leveled out so hopefully pricing on other products come down to earth. You have been a long time client and I assume you are happy with the service that we provide you which is what is ask you to base your review of my agency on as pricing is the exact same everywhere. I am happy to discuss more if you’d like over the phone or in person just let me know when you are available. Take Care! Scott"
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Janie Miller

July 3, 2025

5  out of  5
rating by Janie Miller
"Very responsive and quick with answering questions and providing information"
We responded:
"Thank you Janie! I appreciate your review"