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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Carmen Mahon

Carmen Mahon

September 15, 2026

5  out of  5
rating by Carmen Mahon
"I am incredibly grateful for Elizabeth and the entire State Farm office. When I had to have my vehicle towed, I had several questions and was dealing with a couple of situations that felt endless. I called today to vent and Elizabeth listened, reassured me, and helped me tremendously!

Sometimes, you simply want to feel heard, understood, and supported—and Elizabeth made sure I did. Her kindness, patience, and assistance meant more than she probably realizes.

Thank you, Elizabeth, and thank you to this entire office for continuing to take such wonderful care of me and always making me feel valued. I truly appreciate you all!"
We responded:
"Thank you for the great review! JoAnn takes such great care of our clients! I'm glad she was able to help you out!!"
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Kayla Rybicki

September 9, 2026

5  out of  5
rating by Kayla Rybicki
"Great"
We responded:
"Thank you Kayla!"
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Malea Wilson

September 9, 2026

5  out of  5
rating by Malea Wilson
"Jason was extremely helpful and efficient. He stepped up and stepped into a difficult position without hesitation. In fact, the entire office has come together beautifully. It's great to see!"
We responded:
"Thank you, Malea, for the wonderful review. We are thrilled Jason and the entire office could step in and make a positive difference, and we appreciate you recognizing how everyone has come together. Your support means a lot and motivates us to keep delivering great service. "
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Stephanie Moore

September 3, 2026

5  out of  5
rating by Stephanie Moore
"Laura was extremely helpful! I’m very happy with my policy!"
We responded:
"Thank you for your kind review, Stephanie. We are thrilled Laura was able to help and that you are happy with your policy. We appreciate you choosing us and look forward to supporting you in the future."
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Jacob Moore

September 3, 2026

5  out of  5
rating by Jacob Moore
"Laura saved us a lot of money on our car Insurance and it was very fast to get the process going!"
We responded:
"Thanks Jacob! I’m glad Laura was able to help you guys out."
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Sarah Witas

September 3, 2026

5  out of  5
rating by Sarah Witas
"Jason was helpful and answered all of my questions."
We responded:
"Glad to hear it Sarah! Thank you for the review. "
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Ronald Malone

September 3, 2026

5  out of  5
rating by Ronald Malone
"Newly assigned agent . I am an existing customer. Had question regarding a storm damage claim . Extremely helpful & quick to respond ."
We responded:
"Thank you for sharing your experience, Ronald. We're delighted your newly assigned agent was helpful and quick to respond about your storm damage claim. We appreciate your continued trust and are here to support you anytime."
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Penny Davoren

September 2, 2026

5  out of  5
rating by Penny Davoren
"Jason was very helpful, thorough and pleasant today .. great job👍"
We responded:
"Thank you, Penny! We’re so glad Jason was helpful, thorough, and pleasant during your visit. I’ll be sure to pass your compliments on to him. We appreciate you taking the time to leave this review."
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Carrie Cordova

September 1, 2026

5  out of  5
rating by Carrie Cordova
"Jo Ann was very helpful today. Had a minor issue that she was able to work out for me. I am pleased with State Farm although if I’m being honest, I am concerned that the rates continue to go up despite my whole family’s perfect driving record. This does not have an impact on the customer service….. joAnn is a gem. Hopefully we can figure something out at renewal."
We responded:
"Thank you for the kind words, Carrie. We’re glad Jo Ann could help and we’ll be sure to share your praise with her. We understand your concern about rising rates and will review your policy at renewal to look for any discounts or adjustments that may apply. If you’d like us to start that review sooner, please call our office and we’ll be happy to help. We appreciate your trust in State Farm. "
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Baqar Hasan

August 31, 2026

5  out of  5
rating by Baqar Hasan
"I highly recommend Scott Neil and his team for auto insurance! They are professional, friendly, and always willing to help. They take the time to explain the coverage clearly, answer all my questions, and make the whole insurance process easy and stress-free. Their customer service is excellent, and I always feel like they truly care about their customers. I’m very happy with my experience. Thank you again"
We responded:
"Thank you so much for your kind recommendation, Baqar. We’re thrilled Scott Neil and the team made the process easy and stress-free and that you felt well cared for. We appreciate your trust and will keep working to deliver excellent service. We look forward to helping you with any future needs."
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Lexi

August 28, 2026

5  out of  5
rating by Lexi
"Highly recommend speaking to Jason A. Very knowledgeable agent and helped me understand my coverage. Truly appreciate his time!"
We responded:
"Thank you for the great review Lexi!"
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KDP Pedroza

August 28, 2026

5  out of  5
rating by KDP Pedroza
"Talked 2 Jason from Statefarm very nice person. He explained my life insurance policy and set up all the paperwork for me.
Thank You"
We responded:
"I’m glad Sandra took good care of you and was able to help with your life insurance."
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Tom Murphy

August 28, 2026

5  out of  5
rating by Tom Murphy
"Nothing but great things to say about this company. Jo Ann from customer service Was polite and very thorough.
I would definitely recommend them!"
We responded:
"Thank you Tom! I’m glad Jo Ann took great care of you. "
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Brandon Mehring

August 28, 2026

5  out of  5
rating by Brandon Mehring
"I’ve had a great experience with State Farm, and I especially appreciate the personalized service and care I’ve received. Joann Mehring especially is so kind, helpful, knowledgeable. The team is always friendly, helpful, and willing to go the extra mile to make sure everything is taken care of. Highly recommend!"
We responded:
"Thanks Brandon!"
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Tasha Montgomery

August 28, 2026

5  out of  5
rating by Tasha Montgomery
"Jason was my representative and he was so knowledgeable, patient and helpful with me and very respectful."
We responded:
"Thank you for your kind words, Tasha. We’re thrilled Jason provided knowledgeable, patient, and respectful service. We’ll share your praise with him and the team. We appreciate you choosing us and are here if you need anything else."
Profile photo of Aditya Kishore

Aditya Kishore

August 27, 2026

5  out of  5
rating by Aditya Kishore
"Very polite and quick service."
We responded:
"Thank you Aditya. I appreciate your feedback!"
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Tina stewart

August 26, 2026

5  out of  5
rating by Tina stewart
"They are very nice. They handled me with care when I called"
We responded:
"Hi Tina! Thank you for the great review. I’m glad you had a great experience with my team.

-Scott"
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Mary Jenkins

August 24, 2026

5  out of  5
rating by Mary Jenkins
"I would like to take a moment to recognize Jo-Ann for providing exceptional customer service. She was friendly, patient, professional, and extremely knowledgeable. She took the time to listen to my needs, answer all of my questions, and make sure I was taken care of.
Employees like her are truly an asset to the company. I greatly appreciate her kindness, professionalism, and dedication to providing excellent service. I would definitely recommend her to anyone looking for someone who truly cares about her customers!"
We responded:
"Thanks Mary! I’m glad to hear Jo Ann took great care of you "
Profile photo of Lisa Protas

Lisa Protas

August 24, 2026

5  out of  5
rating by Lisa Protas
"I have been with State Farm for about 2 years. The customer service is superb! I had some financial trouble and Scott Neil’s team was able to work with me and keep me on track.
Anytime I call I always get anyone on staff to assist me. I am grateful to have State Farm as my Insurance for car and home."
We responded:
"Hi Lisa! Thank you so much for the kind words about my team. We’re always happy to help! Thanks for your business the last couple of years 😊"
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Dontell Henderson

August 24, 2026

5  out of  5
rating by Dontell Henderson
"Had a talk with ms. Joann at State Farm who really was understanding and very professionaly"
We responded:
"Thank you, Dontell, for sharing your experience. We’re glad Ms. Joann was understanding and very professional during your conversation. We appreciate your kind words and are here to help with any future needs."
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Antinet Struzik

August 24, 2026

5  out of  5
rating by Antinet Struzik
"God blessings always available when have Questions Thanks God"
We responded:
"Antinet, we're grateful for your positive feedback and are pleased to assist with any questions you have! Your trust in our service means a lot, and we're here for you whenever you need assistance. - Scott Neil - State Farm Insurance Agent, Orland Park, IL"
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Almita Madrid

August 20, 2026

5  out of  5
rating by Almita Madrid
"I am so thankful for Joanne who helped me thru a rough 2 weeks dealing with bad storms/tornadoes. There was damage to my property and Joanne was able to help me sort thru the claims process. I'm a time where I felt overwhelmed with so much, she made this post of it so much easier for me!"
We responded:
"Thank you for the great review Almita!!"
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judy faye

August 20, 2026

5  out of  5
rating by judy faye
"Elizabeth is very professional and informative. She help me with questions regarding my Auto insurance."
We responded:
"Thank you for the kind review, Judy Faye. We're glad Elizabeth was professional and informative and could help with your auto insurance questions. We’ll be sure to share your feedback with her. If you need anything else, we’re here to help."
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Janet Lumas

August 19, 2026

5  out of  5
rating by Janet Lumas
"The Agent Elizabeth De Avila was amazing she helped assistant me for 2 days in a row with a matter dealing with what I thought was an insurance issue but actually with my Title Company. Thank you so much!"
We responded:
"Thank you, Janet, for your kind words and for recognizing Elizabeth De Avila. We're thrilled she was able to assist you over those two days and help clarify the issue with your title company. We’ll be sure to pass along your praise to Elizabeth. If you need anything further, please let us know."
Profile photo of Imran Ali

Imran Ali

August 15, 2026

5  out of  5
rating by Imran Ali
"insurance companies just wants your money, not Scott Neil’s State Farm office they want to make sure you are truly good and covered the most friendly people and the Communication is excellent. I Always get calls from them checking up on me making sure everything is good like family. simply the best👏🏼👏🏼👏🏼 thank you"
We responded:
"Imran, thank you so much for the kind words and five-star review. We’re honored to be the team you trust and to treat you like family. Our goal is to keep you well protected and informed, and we’re glad our communication has been helpful. Please reach out anytime; we’re always here to help. "